The vehicles could potentially route help to the wrong location in an emergency.
- Nearly 1.3 million Mercedes-Benz vehicles in the U.S. are under recall for a problem that could send emergency services to incorrect locations in case of an accident.
- The National Highway Traffic Safety Administration (NHTSA) defect report says the problem is in the emergency communication module software. It can be fixed in many cases with an over-the-air update, and in others through a visit to the dealership.
- The problem affects various Mercedes vehicles from the 2016 through 2021 model years.
Mercedes-Benz is recalling almost 1.3 million vehicles from the 2016 through 2021 model years to fix a problem with the communication module for the eCall emergency call system. Affected vehicles could indicate the wrong location to emergency services when used in case of an incident on the road. One such incident was reported in Europe and none to date in the U.S., according to a chronology of the investigation.
The National Highway Traffic Safety Administration (NHTSA), in its recall notice, says the problem is expected to affect 100 percent of the 1,292,258 Mercedes-Benz and Mercedes-AMG vehicles subject to the recall by Mercedes-Benz USA. Among them are the A-, B-, C-, E-, GT-, S-, SL-, and SLC-class; CLA- and CLS-class; and G-, GLA-, GLB-, GLC-, GLE-, and GLS-class. All were made between 2016 and 2021, but specific model years for various products differ, so owners should check the NHTSA recalls site to see if their vehicle is included.
A change will be made to the vehicles’ communication module software. It can be done at the dealership or, in cases of vehicles with the Mercedes Me subscription, through an over-the-air update. The recall is set to begin on April 6.